Privacy Policy

Last Updated: May 2026
This Privacy Policy applies to the Restore Xperts website at restorexperts.com and the services we provide in Montgomery County TX and surrounding areas.

1. Who We Are

Restore Xperts is a property inspection and restoration coordination company serving Montgomery County TX and the greater Houston area. We provide on-site property inspections, damage documentation, and repair coordination services for homeowners and property owners.

For privacy questions, contact us at: support@restorexperts.com

2. Information We Collect

When you request an inspection, fill out our contact form, or communicate with us, we may collect:

• —Contact information: your name, phone number, and email address
• —Property information: the address of the property requiring service
• —Service details: type of damage or concern, urgency level, preferred appointment times, and notes you provide
• —Photos and videos: images or videos you upload when submitting a service request
• —Payment information: billing details handled through third-party payment processors (we do not store card numbers)
• —Website usage data: basic analytics about how visitors use the website, if analytics tools are active

3. How We Use Your Information

We use the information you provide to:

• —Schedule and confirm your inspection or service appointment
• —Communicate with you about your appointment, findings, and next steps
• —Send appointment confirmations, reminders, and service updates
• —Coordinate with assigned inspectors, technicians, and subcontractors to complete your service
• —Process payments and issue invoices
• —Maintain internal records of services provided
• —Improve our operations, scheduling, and customer experience

Uploaded photos and videos may be used internally to evaluate the property condition, prepare our team before arrival, and document the service we provide. They are not used for any other purpose without your permission.

4. How We Share Your Information

Restore Xperts does not sell your personal information. We do not share or rent your information for marketing purposes.

Your information may be shared only as needed with:

• —Assigned inspectors and technicians who will be performing work at your property
• —Vetted subcontractors coordinated by Restore Xperts to complete restoration or repair work
• —Payment processors who handle billing transactions securely
• —Service providers we use to operate the website and manage scheduling or communications (such as form and scheduling tools)

We do not share your information with insurance companies, public adjusters, or any third parties for advertising or unrelated commercial purposes.

5. Photos and Videos You Submit

When you upload photos or videos as part of an inspection request:

• —They are used solely to evaluate the requested service and prepare our team
• —They are stored securely and not displayed publicly
• —They may be shared with the assigned inspector or subcontractor working on your property
• —They are not used in advertising, social media, or marketing without your explicit written consent

6. Cookies and Website Analytics

Our website may use cookies and basic analytics tools (such as page view tracking) to understand how visitors find and use the site. This helps us improve the website experience. No personally identifiable information is collected through cookies unless you have filled out a form.

You may disable cookies in your browser settings. Doing so will not affect your ability to request services.

7. Data Security

We take reasonable precautions to protect the information you share with us. Form submissions are processed through secure third-party form services. Payment transactions are handled by established payment processors that maintain their own security standards.

No internet transmission is completely secure, but we work to keep your information protected within reasonable means.

8. How Long We Keep Your Information

We retain customer information for as long as necessary to provide services, maintain records, and meet any applicable legal requirements. When information is no longer needed, we delete or de-identify it.

9. Your Choices

You may contact us at any time to:

• —Ask what personal information we hold about you
• —Request corrections to inaccurate information
• —Request deletion of your information, subject to any legal obligations we have to retain it
• —Opt out of non-essential communications

To make a request, email us at support@restorexperts.com.

10. Children's Privacy

Our services are directed to homeowners and property owners (adults 18 and older). We do not knowingly collect personal information from anyone under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out: